Texas Builder Warranties: How to Push Back When Silence Isn’t an Answer.
Getting a builder warranty on your new Texas home should bring peace of mind. But when calls go unanswered, tickets get “closed,” or you’re told “that’s not covered,” frustration replaces security. The good news: Texas law gives you tools—and a structured process—to turn silence into action.
Why builder warranties stall out
Even with a “1–2–10” warranty in place, many Texas homeowners report the same issues:
- Slow response or no response: Warranty portals feel like a black hole.
- Technical denials: “Out of warranty” or “normal wear” becomes the default reply.
- Missed paperwork: Informal calls and texts don’t count as notice under Texas law.
The result? Legitimate claims get ignored until time runs out.
Texas gives you leverage (if you use it right)
The Residential Construction Liability Act (RCLA) is the backbone of the process. It requires:
- Written notice (certified mail): This starts the legal clock.
- Inspection window (35 days): The builder has a right to review the defect.
- Repair/settlement offer (60 days): They must formally respond before you can sue or arbitrate.
Skip these steps and a court can reduce or dismiss your claim.
What homeowners can do differently
- Send formal notice early: Don’t rely on portal messages—use certified mail with details and photos.
- Document like a pro: Track dates, conditions, and communications; label every photo.
- Don’t wait on gray areas: If your warranty is near expiration, act now—even if symptoms just started.
- Know your backstops: Texas recognizes implied warranties of habitability and workmanlike performance, which can apply if express coverage fails.
Organize your evidence for maximum impact
Winning a warranty dispute often comes down to proof, not opinions.
- Property Journal (TradeCrews): Upload your contract, warranty booklet, service logs, photos, and inspection notes. When the builder asks for “more documentation,” you’ll have a full packet ready in seconds.
- Jack Report™: Jack reviews your Journal and highlights repeat issues, timelines, and next steps—making it harder for a builder to dismiss your claim as “minor” or “maintenance.”
The bottom line
A Texas builder warranty is only as strong as the process you follow. Send certified notices, keep a complete record, and know your rights under RCLA and implied warranties. Silence isn’t an answer—documentation forces action.
Need help pulling it all together? Start a Property Journal and run a Jack Report™ on TradeCrews. You’ll have the clean record you need to get your builder’s attention—or take the next step with confidence.